Help Center

Frequently Asked Questions

Orders

Do I need to create an account to place an order?

Payments

What payment methods do you accept?

Is my payment information secure?

Shipping and Returns

How long does it take to ship orders?

What is your shipping costs?

What carrier to you use to ship items?

Do you ship to P.O Box addresses?

Can you place an order if you live outside the United States?

How do I track my order?

Does the order go out in a box?

What is your return policy?

How do I process a return?

Can I cancel an order that has been placed?

Product Information

How often do you change your collection?

Do you have a catalog?

Are your diamonds exact weights?

Are your items stamped?

Is 925 stamped on all your sterling silver?

Do you offer any warranties for your jewelry?

What is Rhodium?

Customer Service

What is your business hours?

Do you send out electronic notifications when an order is placed and shipped?

Do you provide a tracking number for a shipped order?

If I have any questions how can I contact you?

What is the best way to contact you?

How quickly do you respond to emails?

Do you offer technical support?

Do you have a storefront?